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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathy

August 25, 2024

5  out of  5
rating by Kathy
"Lee Sullivan and his office assistant Donita are extremely helpful, always friendly and act efficiently whenever I have a need to call them. Over the years I've been very pleased with having my Home Owners, RV , and auto Insurance with them. Highly recommend."
We responded:
"Thank you so much for your kind review! We're thrilled to hear you have had a positive experience with our office. Our team is dedicated to providing the best possible service, and it's wonderful to know that we are meeting those expectation. If you ever need anything in the future , don't hesitate to reach out. We're here to help!"
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Casey Chandler

August 8, 2024

1  out of  5
rating by Casey Chandler
"Lee Sullivan is a snake and coward and by extension the inspectors they have. I have been a State Farm customer for fifteen years and never had an issue up until I began dealing with Lee Sullivan as I wanted to keep as local as I could. After two denied claims on my roof that had leaked and damaged my ceiling I was dropped by the company. I had to find out from my escrow accountant that I had been dropped. I will never be back with State Farm and I warn anyone dealing with Lee Sullivan that he will weasel his way out of doing anything for you. If you want an actual agent go with Jerry Stephens in Manchester. To add on I want to say his staff is great and the only thing keeping me from moving after the fumbling of my claims."
We responded:
"Thank you for sharing your feedback. I’m truly sorry to hear about your experience and understand your frustration. It’s concerning that you feel this way after being a loyal State Farm customer for 15 years, and I regret that your recent experience has left you feeling this way. I’d like to address your concerns directly. The claims process can be complicated, and while our goal is always to support our customers and provide the best service, there are times when coverage decisions may not align with expectations. I’m sorry if this led to any inconvenience or distress. Your feedback about communication is especially important. You should have been notified directly about the status of your policy, and it’s troubling to hear that you found out through your escrow accountant. This is not the standard we strive to maintain. Regarding your kind words about our staff, I’m glad to hear they have been helpful. If there’s anything more we can do to assist you or if you would like to discuss the details of your claims further, please reach out to me directly. I want to ensure that all your concerns are fully addressed. Thank you for bringing this to my attention, and I hope we can find a way to make this right. Sincerely, Lee Sullivan State Farm Insurance "
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sam cotten

January 12, 2024

5  out of  5
rating by sam cotten
"I really appreciate the service from Lee's office great Friendly Staff"
We responded:
"Thank you, we appreciate you and your kind review."
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Phillip Ferrell

September 20, 2023

5  out of  5
rating by Phillip Ferrell
"Top of the line people ,always helpful"
We responded:
"Thank you Phillip for your kind review. We really appreciate you!"
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Jason Ikard

August 24, 2023

5  out of  5
rating by Jason Ikard
"Great folks to work with. Very friendly and attentive to detail."
We responded:
"Thank you Jason for your kind review. We appreciate you!"
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Rick V

August 3, 2023

5  out of  5
rating by Rick V
"Great service!"
We responded:
"Thank You! For your kind review we appreciate you."
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Billy Dycus

June 28, 2023

5  out of  5
rating by Billy Dycus
"Exceptional service"
We responded:
"Thank you Billy for your Kind Review! "
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Shane Odear

June 27, 2023

5  out of  5
rating by Shane Odear
"Best insurance agent around this area"
We responded:
"Thank you for your kind review Shane we appreciate your business."
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Madison jones

June 27, 2023

5  out of  5
rating by Madison jones
"Very friendly staff & easy to work with. I’m very pleased with the service and can’t say enough good about this office!"
We responded:
"Thank you for your kind review. We appreciate your business!"
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Linda Rose

May 5, 2023

5  out of  5
rating by Linda Rose
"Thought they had canceled my insurance but it was on the old car. Thank you Lee for being a great agent."
We responded:
"Thank You for your kind review! We appreciate your business. "
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James Ferrell

January 9, 2023

5  out of  5
rating by James Ferrell
"Great people and place to have insurance. Been with them since I was 16!!! And now am 30"
We responded:
"Thank you for your kind review. We appreciate your business. "
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Tammy Throneberry

September 22, 2022

5  out of  5
rating by Tammy Throneberry
"Great people in the Tullahoma office"
We responded:
"Thank you for your kind review. We appreciate your business. "
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Kimberly Paschall

June 10, 2021

5  out of  5
rating by Kimberly Paschall
"Great agent"
We responded:
"Thank you for your kind review."
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William Moxley

May 28, 2021

5  out of  5
rating by William Moxley
"Great Insurance"
We responded:
"Thank you for your kind review!"
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Daniel Morrison

May 7, 2021

5  out of  5
rating by Daniel Morrison
"Great people very nice and respectful state farm is the best"
We responded:
"Thank you!"
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Dana Lewis

April 18, 2021

5  out of  5
rating by Dana Lewis
"I've used them for years and they have always been very helpful and kind."
We responded:
"Thank you, Anytime we can help please let us know."
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Paul Lambing

December 7, 2020

4  out of  5
rating by Paul Lambing
"Very friendly helpful"
We responded:
"Thank you for your kind review Paul we appreciate your business."
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Peter Allerup

November 12, 2020

5  out of  5
rating by Peter Allerup
"Wonderful place and always ready to answer every question I have. 10/10 would recommend!"
We responded:
"Thank you for your kind review! We appreciate your business."
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Daniel Clay Snell

July 8, 2019

3  out of  5
rating by Daniel Clay Snell
"Great friendly people"
We responded:
"Daniel, Thank you for taking your time to review our Business and for the kind words. Please let us know how we can take your experience to a 5!!"
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Tom Niemiller

February 16, 2019

5  out of  5
rating by Tom Niemiller
"Very helpful, friendly. Attentive and considerate."
We responded:
"Thank you for the opportunity to serve you and your family and for your Kind review."
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Sam Crimm II

May 15, 2018

5  out of  5
rating by Sam Crimm II
"Lee has my business insurance, his service and knowledge has help me save money, So glad he is part of my business family! Thank you!"
We responded:
"Sam, Thank you for you kind review, and for allowing me to be your agent."